Each Paragon client is assigned a professional Account Manager whose job it is to make working with Paragon easy and valuable. Your Account Manager will listen to your needs, act as your liaison to the various departments within Paragon, represent your views and communicate your preferences, ensure that your needs are met, and report our success back to you.
Paragon maintains a turnkey implementation process that will ensure the effective launch and maintenance of your company’s account. This comprehensive process is designed to minimize the effort required on our client’s part, enabling us to complete the process quickly, thoroughly, and professionally. Within days we will ready to process your first file.
Paragon recommends establishing an audit program for each client based on its specific needs. We traditionally recommend beginning with a detailed semi-annual review of recoveries, cycle time, and customer feedback. Following further discussion of service requirements, we gladly customize the audit criteria and frequency to best suit the needs of each client.
Formal financial audits are typically performed annually and are recommended to validate our performance and integrity, and spot audits are welcome at any time. Paragon has been audited multiple times by our clients, and we have never had to reimburse money due to a less than satisfactory audit. In addition, our real-time access system allows clients to perform real-time status checks and spot file audits at any time.
Current Paragon clients can click the Client Login button in the top right-hand corner of this site to securely access the following applications:
• Access Reports: download your monthly reports on-line. These reports detail your file placements, files collected, recovered dollars, and more.
• View File Details: view all file details, collector notes, and updates in real-time.
• Send Files: securely upload open files to Paragon quickly and easily.
• Download Forms: download file format details, upload cover sheets, and more.
Current clients click here to login to your account.