Customer Service Week 2022
At Fleet Response and Paragon, we pride ourselves on our high levels of customer service and ensuring a positive customer experience within every aspect of the business. To celebrate National Customer Service Week, October 3rd – 7th, the Leadership Education and Development (LEaD) team planned a week full of engaging activities, contests and other fun […]
Paragon Subrogation: Expertise In 3rd Party “Nuisance Claims”
When it comes to property damage claims, Bette McNamara laughs and says she has “seen it all” in her 25 years as Risk Services manager for the nation’s largest senior housing provider. Those claims include everything from delivery trucks hitting a portico and contractors cutting water and gas lines – to residents flushing adult diapers, […]
Allison Lanzilotta’s Rise to President of Fleet Response
Opportunity. Hard work. Growth. Family. This is the Fleet Response story – and the story of Allison Lanzilotta’s journey from an entry-level position in the subrogation department to being named president of the company. In August of 2022, after 23 years with Fleet Response, Allison’s leadership and accomplishments are being recognized as CEO Scott Mawaka […]
Fleet Response And Paragon Donate Over $8,000 Of School Supplies
Fleet Response is committed to giving back to the community where we live and work through long-lasting partnerships, community-based delivery and employee engagement. To continue this commitment, Fleet Response participated in the 16th annual FOX 8 News Stuff the Bus Event. Stuff the Bus is a school supplies drive held by FOX 8 that has […]
Paragon Subrogation: Excellence with Non-Standard Carriers
Oscar Martinez understands the unique challenges facing non-standard insurance carriers as they try to collect payments on auto claims. He is a subrogation claims manager for a company offering minimal limit policies in California and several other Western states. Like other non-standard carriers, his company often works on claims involving uninsured motorists or high-risk drivers […]
Alma Santos Selected As Employee Of The Month For June 2022
Fleet Response and Paragon Subrogation Services congratulates Alma Santos, Accounting Administrator for being named the Outstanding Performance Award Winner for June 2022! Alma’s attention to detail and willingness to provide assistance to her colleagues does not go unrecognized. She has been with Paragon for 17 years and it is evident that her hard work and […]
Diversity and Inclusion Committee Celebrates Multi-Cultural Education
At Fleet Response, we strive to not only meet the needs of our customers, but our employees as well. In order to maintain a strong family culture, we want to ensure that all our employees feel that their voice are being heard. The Fleet Response Diversity & Inclusion Committee was created in January 2020 and is […]
2022 Ron And Fran Mawaka Employee Of The Year Award
Last week, all Fleet Response and Paragon employees joined together across the country for the 2022 Ron and Fran Mawaka Employee of the Year Award. These awards are an opportunity to show appreciation and recognition when employees go above and beyond in exemplifying the Fleet Response core values. We are so proud to announce Colleen […]
Paragon Subrogation: A Customer’s View
Peter Gonnella has the advantage of a 20-year perspective on the subrogation field. He worked in risk management recovery for a national auto rental business and now plays a leadership role at one of the nation’s largest insurance companies as senior subrogation manager. He boils it down to a simple mission: collect as much money […]
